+34 664 642 904
EN
ES
EN
FR
IT

Cancellation and Refund Policy

For all Services:

Failure to show up for a visit or to show up after the tour start time, as well as failure to carry your ID card or passport for visits that include entrance tickets to the monument/museum will not entitle you to any refund of the amount of the services purchased.

Services that include entrance tickets to the monument/museum or audio guides.

Once the booking has been made, as published on the website and explicitly accepted during the purchase process, including the last step in which the acceptance of the cancellation and withdrawal policy and the terms of the contract are marked:

Under no circumstances will the amount of the management fee established in the ticket management and sales system be refunded.

Services do NOT include entrance fees to the monument/museum or audio guides:



*IMPORTANT: Cancellation fees will be charged from the moment the request is made.*

In the event of a pandemic or other force majeure beyond our control that prevents the service from being carried out, the amount you have paid will be made available to you in the form of a voucher to consume any of our products with a validity of 2 years and not with the transfer of the money paid.

To request changes or cancellations, please send a written request to the following email address: customerservices@panchotours.com